Terms of Sales

1 – Application

These General Terms and Conditions of Sale shall prevail over any conditions of purchase, unless expressly waived in writing by CAMP. All sales made by CAMP are made in accordance with these conditions, which the purchaser acknowledges having read and accepted. By placing an order with CAMP, the purchaser implies unreserved acceptance of these conditions. In the absence of prior express acceptance, any contrary condition opposed by the purchaser will be unenforceable… The present conditions of sale may be modified from time to time by CAMP.

2 – Privacy

All documents delivered or sent by CAMP remain our property and may not be communicated to third parties for any reason whatsoever by the purchaser.

3 – Price

The prices to be paid by the purchaser are those resulting from the tariffs in force on the day the products are dispatched. However, delivery is made in accordance with the order. All prices are in Euro, including VAT and excluding transport.

4 – Terms of Payment

Payment of the full price is made at the time of ordering by credit card (VISA, EUROCARD or MASTERCARD). At no time may the sums paid be considered as deposits. CAMP will collect the full amount of the order when the order is validated. All orders are payable in Euros. The Buyer guarantees that he/she has the necessary authorizations to use the method of payment chosen when validating the order form. CAMP reserves the right to request a photocopy of the Buyer’s identity card or proof of address for all credit card payments. As part of the fight against Internet fraud, information relating to the Buyer’s order may be transmitted to any third party for verification.

5 – Delivery

Products purchased on the Site are delivered to the address indicated by the Buyer at the time of ordering. CAMP makes every effort to ensure timely delivery. In the event of delivery by a carrier requiring an appointment, the carrier will contact you as soon as possible to arrange a delivery appointment, no later than 30 days from the date of your order validation. In the event of late delivery, you have the right to cancel the contract under the terms and conditions defined in Article L 216-2 of the French Consumer Code.

6 – Claims for loss, damages or shortages

We remind you that when you (or a third party designated by you) take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you. It is the purchaser’s responsibility to check the products received in the presence of the carrier and to make any reservations and claims that appear justified, or even to refuse the package if it is likely to have been opened or if it bears obvious signs of deterioration. The Buyer must then notify the carrier, in the legal manner and timeframe, of any shortage or damage noted. This notification to the carrier does not exempt the Buyer from filing a claim with CAMP as stated in article 6 below.

7 – Return and right of cancellation

In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your decision or pay any penalty. Once you have communicated your decision to exercise your right of withdrawal within this 14-day period, you have a further 14 days to return the product(s) concerned by the withdrawal.

Products must be returned in their original condition (packaging, accessories, instructions, etc.), in good condition, without having been disassembled, modified or used, and accompanied by the invoice corresponding to the purchase. The costs and risks of returning goods are borne by the customer. Consequently, the return must be made carriage paid, with acknowledgement of receipt. It is the customer’s responsibility to insure returned goods against loss, shortage and damage. The risks are borne by the customer until the goods are received on our premises. Goods used in an abnormal, damaged or incomplete manner will be refused and returned. Incomplete or damaged products will not be reimbursed.

To exercise your right of withdrawal, in accordance with the legal provisions, you will find attached in Appendix 2 the standard withdrawal form to be sent to us at the following address: CAMP – 14 Rue Fulgence Bienvenüe – 92230 GENNEVILLIERS. You can exercise your right of withdrawal by any means to CAMP and in particular by post or e-mail to boutique@paintball.camp expressing your wish to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.

8 – Warranty

Warranty general

In accordance with the provisions of Articles 1641 et seq. of the French Commercial Code, products delivered by CAMP are covered by a warranty against any latent defect resulting from a material, design or manufacturing fault affecting the products delivered and rendering them unfit for use, for a period of 2 years from the date of purchase. Any warranty is excluded in the event of misuse, negligence or lack of maintenance of the products by the Buyer, as well as in the event of normal wear and tear or force majeure.

Warranty – Extended 

Some products are covered by a manufacturer’s warranty, the terms and conditions of which vary from one supplier to another. The general conditions and duration of the warranty are available on request from CAMP. CAMP informs the Purchaser that most suppliers require the original packaging to be kept in order to benefit from the warranty. The return of equipment under warranty is subject to the following conditions: All returns must include a photocopy of the invoice and a letter detailing the complaints.

To invoke this warranty, products must be returned to us or to our store in the condition in which you received them, with all accessories, instructions, etc., and a copy of the purchase invoice. Products returned by carrier must be packaged in such a way as to ensure safe transport. You can also invoke the warranty against hidden defects within two years of discovery of the defect. In this case, you must prove that the defect existed at the time of purchase, that it was hidden and that it renders the product unusable. The provisions of this article do not prevent you from exercising your right of withdrawal under article 7.

SAV -Assistance

For a period of 2 years from the date of purchase, you can also benefit from free telephone assistance from our advisors in the event of difficulties in commissioning, using or maintaining your product. Call +33 (0)1 41 09 10 05 (local call rate) or email atelier@paintball.camp

9 – Reservation of property rights

CAMP retains ownership of the products delivered until full payment of the corresponding invoices. For this purpose, the products in stock with the Buyer will be deemed to be those unpaid and CAMP to take them back as cover and up to the unpaid moment of its invoices.

10 – Jurisdiction & applicable laws

Applicable Law : This contract is governed by French law. The language of this contract is French. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Claims processing : If you have a complaint, please contact customer service at the address given in Article 10 of these terms and conditions.

Our company adheres to the Fevad Code of Ethics (Fédération du e-commerce et de la vente à distance).

Should you encounter a problem with an order : http://www.fevad.com/mediation

Mediation of consumer disputes : In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, CAMP adheres to the Service du Médiateur du e-commerce of the FEVAD (Fédération du e-commerce et de la vente à distance) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr

You can use the mediation service for consumer disputes related to an order placed with CAMP on the Internet. In accordance with the rules applicable to mediation, any consumer dispute must first be submitted in writing to CAMP (14 Rue Fulgence Bienvenüe – 92230 GENNEVILLIERS).

After prior written application by the consumer to CAMP, the Mediation Service may be contacted for any consumer dispute which has not been settled.

To find out how to contact the Mediation officer : http://www.mediateurfevad.fr/index.php/espace-consommateur/

Online Dispute Resolution Platform : In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at the following link : https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

Annexes

Annexes 1 – Consumer Code 

Article L. 217-4 of the French Consumer Code

The seller is required to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.

Article L. 217-5 of the French Consumer Code

The goods conform to the contract:

Whether it is fit for the purpose ordinarily expected of similar goods and, where applicable :

if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;

if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.

Article L217-12 Consumer Code

Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.

Article L. 217-16 Consumer code :

When the buyer asks the seller, during the course of the commercial warranty granted at the time of purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the purchaser’s request for intervention, or from the date the item in question is made available for repair, if the item is made available after the request for intervention.

Article 1641 of the French Civil Code

The seller is liable for any hidden defects in the item sold which render it unsuitable for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1648 paragraph 1 of the French Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Annexes2 – Withdrawal form

Please complete and return this form only if you wish to withdraw from your order placed on www.paintball.camp (products sold and shipped by CAMP) – except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.

To CAMP – 14 Rue Fulgence Bienvenüe – 92230 GENNEVILLIERS – FRANCE

I hereby notify you of my withdrawal from the contract for the sale of the goods listed below:

Ordered on* /received on*  ……………………………………..

Retrieved in our warehouse* / On the field* …………………………………………………..

Order number : ……………………………………………………………………..

Name of the consumer(s) : ………………………………………………………………..

Adress of the consumer(s) : ………………………………………………………………..

Signature of the consumer(s) (only in the case of notification of this form on paper) :

Date : ………………………………………………………………..

*Strike out what does not apply